The NHS at a Crossroads: The App That Can Transform Britain’s Health: Nelson Advisors featured in the Tony Blair Institute for Global Change report
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Nelson Advisors has been featured in the Tony Blair Institute for Global Change publication 'The NHS at a Crossroads: The App That Can Transform Britain’s Health' highlighting the scale and importance of Doctolib in the French HealthTech market.
Another function of effective patient portals is the ability for patients to conduct administrative functions. This includes the ability to book, cancel and reschedule appointments, initiate referrals and order repeat prescriptions. More sophisticated patient portals allow patients to see real-time appointment availability across services and manage appointments at any time. They can also track the status of referrals and prescriptions, and receive in-app reminders and updates.
France’s Doctolib is an example of a private-sector patient portal supporting patients in navigating and coordinating care across a fractured provider landscape. Patients are able to book in-person and virtual appointments, manage prescriptions and communicate with health-care providers. Appointment availability is displayed in real time and patients can receive automated reminders.
The platform supports more than 50 million patients and is one of Europe’s leading digital-health platforms. Like the NHS App, Doctolib’s success was accelerated by the Covid-19 pandemic, when the French government selected the company as an official partner to provide support for booking vaccination appointments.
3. Care Navigation
This function allows users to seek advice when they don’t know what health issues they have or who they need to see, which is up to three-quarters of patients with an acute care need.
The most advanced AI-powered triage and navigation tools are experts in both the person in question and the relevant local health services available. Based on the information provided by the patient about their condition, the information in the patient’s notes about their background health and the information about local health services, the tool is able to either offer advice on self-care or direct the patient to the most appropriate service first time.
This is of huge value to patients and the system, because it improves the quality of care delivered and the efficiency of the health system providing it. In our paper Preparing the NHS for the AI Era: Why Smarter Triage and Navigation Mean Better Health Care analysis by the Tony Blair Institute for Global Change shows that implementing AI across navigation services could free up 29 million GP appointments annually by reducing unnecessary and inefficient pathways to care.
TBI also estimates that it would deliver £340 Million in productivity gains per year for non-clinical workers via GP and NHS 111 services; this is about one-fifth of the cost of NHS 111.
A good example of AI-powered navigation assistants can be found in California, where the Sutter Health app has partnered with Ada, an AI triage and navigation platform. This enables patients to query their symptoms and use probabilistic AI to suggest next steps. Results have shown that 40 per cent of patients have been directed to lower-acuity care and 47 per cent have been navigated away from same-day care.
Source: https://institute.global/insights/public-services/the-nhs-at-a-crossroads-the-app-that-can-transform-britains-health